Terms & Conditions

Sales and Orders
Cases may include single or mixed wines.

Orders placed via the website must include full and correct address details of both sender and recipient. Orders may also be placed by telephone between 9.30am and 6.30pm on weekdays (Saturdays and Bank holidays excepted). If no one is available please leave a message on our answer phone and we will duly call you back.

Orders will only be accepted from persons aged 18 years or over. It is the Law.

Prices and Payments
Prices will normally be shown on the Seller’s wine list current at the date of order, but are subject to exchange rate, duty and market fluctuations, and to the goods being available at the date of order. Prices are quoted in pounds sterling and are duty paid and inclusive of VAT and are based on per bottle.

If the price stated in the list of any wine is incorrect, the Seller shall not be obliged to sell to the Buyer that wine at that price, provided that the Buyer is notified of the correct price, before the wine is dispatched, and given an opportunity to cancel his/her order.

Payment may be by Visa, Visa Electron, MasterCard/Maestro and Solo and will be taken on day of order. Where payment is by cheque we do not despatch goods until cheque is cleared.

Title
Title in all goods supplied shall be retained by the Seller, until payment in full of the price, and until such payment the Buyer shall hold the goods and all items incorporating the goods in a fiduciary capacity for the Seller. In the event of the sale of the goods by the Buyer prior to payment in full of the price, the buyer shall hold the proceeds of sale in a fiduciary capacity for the Seller, and such proceeds of the sale shall be placed in an account of the Buyer in such a away as to be identifiable as the property of the Seller.

In the event of non-payment by the Buyer by the due date, the Seller shall be entitled in addition to all rights, without notice and without prejudice to enter any premises where the goods may be and recover possession of them.

All Advice if offered for Free, please do not hesitate to ask. In short however, any and all descriptions, recommendations or views as to the nature or quality of any wine, whether contained in the Seller’s list or elsewhere, shall be a matter of opinion only on the part of the Seller, and the Seller shall incur no liability of any nature whatsoever in respect thereof!

Vin Neuf Ltd. Privacy Policy

INTRODUCTION
Vin Neuf Ltd is committed to protecting your privacy and security. This policy explains how and why we use your personal data, to ensure you remain informed and in control of your information. The policy also informs you as to how we look after your personal data when you visit our website. We’ll also tell you about your privacy rights and how the data protection law protects you.
We will never sell your personal data and will only ever share it with organisations we work with where necessary and if its privacy and security are guaranteed.

Questions?
Any questions you have in relation to this policy or how we use your personal data should be sent to mail@vinneuf.co.uk or addressed to Vin Neuf Ltd, 6b Union Street, Stratford upon Avon, Warwickshire, CV37 6QT.

ABOUT US
Your personal data (i.e. any information which identifies you, or which can be identified as relating to you personally) will be collected and used by Vin Neuf Ltd (collectively referred to as Vin Neuf Ltd “we”, “us” or “our” in this privacy notice). Our contact details are Vin Neuf Ltd 6b, Union Street, Stratford upon Avon, Warwickshire, CV37 6QT email: mail@vinneuf.co.uk and tel: 01789 261 747

WHAT INFORMATION WE COLLECT
Personal data you provide

We collect data you provide to us. This includes information you give when you email us or send in a contact form via our website enquiring about our products, when you place an order, or when you subscribe to our mailing list. For example:
• Personal details (name, email, address, telephone etc.)
• Details of your preferences in terms of our products (which might include info on things such as our gin tastings, wine tastings and style preferences)
• Information created by interest in our products

Your interest in our products will result in personal data being created. This could include information on the products you have expressed interest in, timescales for the order/delivery and email correspondence. This information is held securely within our content management system.

Sensitive personal data

We do not collect or store sensitive personal data about you (such as information relating to health, beliefs or political affiliation).

HOW WE USE INFORMATION
We only ever use your personal data with your consent, or where it is necessary in order to:
• Enter into, or perform, a contract with you
• Comply with a legal duty
• Protect your vital interests
• For our own (or a third party’s) lawful interests, provided your rights don’t override the these.

In any event, we’ll only use your information for the purpose or purposes it was collected for (or else for closely related purposes).

Marketing

We use personal data to communicate, promote new products, alert you to special offers and keep you up to date with our news. For further information on this please see the section titled ‘Marketing’.

Administration

We use personal data for administrative purposes. This includes:
• Maintaining databases of our clients, suppliers and professional contacts
• Fulfilling orders for goods or services (whether placed online, over the phone or in person)
• Helping us respect your choices and preferences (e.g. if you ask not to receive marketing material, we’ll keep a record of this).

Internal research and analysis

We carry out research and analysis on our clients, to better understand their needs and how we can best help them. This helps inform our approach towards our offer, making it stronger and more relevant. It also helps to make our communications more relevant.

DISCLOSING AND SHARING DATA
We will never sell your personal data.

We will share personal data with subcontractors or suppliers who provide us with services. For example, if you order something from us online, your name and address will be shared with our delivery company. However, these activities will be carried out under a contract which imposes strict requirements on our supplier to keep your information confidential and secure.

MARKETING
What does ‘marketing’ mean?

Marketing does not just mean offering things for sale, but also includes news and information on things such as new wines, and forthcoming events, among other things.

We strive to provide you with choices regarding the form of our marketing communications, but as a small team our main communication comes in the form of an occasional email newsletter hosted by Mailchimp. You will receive marketing information if you have requested information from us or purchased goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing. Mailchimp takes security very seriously. For more information on their security measures, please visit: https://mailchimp.com/about/security

When you receive a communication, we may collect information about you, and respond to or interact with that communication, and this may affect how we communicate with you in future.

You can decide not to receive communications or change how we contact you at any time. If you wish to do so, you can click the ‘Unsubscribe’ buttons on the newsletter, or the ‘Opt Out’ Links on any other electronic communication. You could also contact us by emailing mail@vinneuf.co.uk, writing to Vin Neuf Ltd. 6b Union Street, Stratford upon Avon, Warwickshire, CV37 6QT or telephoning 01789 261 747

HOW WE PROTECT DATA
We employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to, or use or disclosure of your personal information.
Electronic data and databases are stored on secure computer systems and we control who has access to information (using both physical and electronic means). Our staff receive data protection training and we have a set of detailed data protection procedures which personnel are required to follow when handling personal data.

PAYMENT SECURITY
Our online store is hosted on UK based Linux servers in a 24/7 monitored & secure data centre. The centre is ISO.27001 compliant. Our hosts provide us with the online ecommerce platform that allows us to sell our products and services to you.
Your data is stored through secure data storage systems, databases and the general ISO.27001 complaint applications. Our hosts store your data on a secure server behind a constantly updated and monitored firewall.

Payment: if you choose a direct payment gateway online to complete your purchase, then your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more info, you may like to read Payment Card Industry Data Security Standard Terms of Service

If you use a credit card to pay we use Worldpay’s Secure Online Payment service.

Clients may also pay through bank transfer, to our account at the Lloyds Bank PLC.

Of course, we cannot guarantee the security of your home computer or the internet, and any online communications (e.g. information provided by email or our website) are at the user’s own risk.

STORAGE
Where we store information:
Our operations are based in the UK only and we store our data within the European Union. Some organisations which provide services to us may transfer personal data outside of the EEA, but we’ll only allow them to do if your data is adequately protected.

Our client/supplier/professional colleague database is held securely on our management system.

How long we store information
We will only use and store information for so long as it is required for the purposes it was collected for. How long information will be stored for depends on the information in question and what it is being used for. For example, if you ask us not to send you marketing emails, we will stop storing your emails for marketing purposes (though we’ll keep a record of your preference not to be emailed).

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see ‘Keeping You in Control’ below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

We continually review what information we hold and delete what is no longer required. We never store payment card information.

KEEPING YOU IN CONTROL
We want to ensure you remain in control of your personal data. Part of this is making sure you understand your legal rights, which are as follows:
• The right to confirmation as to whether or not we have your personal data and, if we do, to obtain a copy of the personal information we hold (this is known as subject access request)
• The right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason)
• The right to have inaccurate data rectified;
• The right to object to your data being used for marketing or profiling; and
• Where technically feasible, you have the right to personal data you have provided to us which we process automatically on the basis of your consent or the performance of a contract. This information will be provided in a common electronic format.

Please keep in mind that there are exceptions to the rights above and, though we will always try to respond to your satisfaction, there may be situations where we are unable to do so.

Complaints
You can complain to us directly by emailing mail@vinneuf.co.uk or writing to us at Vin Neuf Ltd. 6b Union Street, Stratford upon Avon, Warwickshire, CV37 6QT.

If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at www.ico.org.uk

COOKIES AND LINKS TO OTHER SITES
Cookies
Our website uses local storage (such as cookies) to provide you with the best possible experience and to allow you to make use of certain functionality (such as being able to shop online). Cookies may automatically collect technical data about your equipment, browsing actions and patterns. Further information can be found in our Cookie Policy.

CHANGES TO THIS PRIVACY POLICY
We’ll amend this Privacy Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. The current version of our Privacy Policy will always be posted on our website.

This Privacy Policy was last updated in May 2018.